Internet service can be frustrating. We get it. But there are a few things to consider before deciding to end your relationship with Spectrum.
Spectrum’s cancellation policy may affect how users conclude subscriptions with their services. Their non-pro rata policy was intended to simplify bills for customers, but it can also put customers in a tight spot when they are compelled to terminate services. Stay on top of the fine print about cancelling your agreement with Spectrum so you can save some money before you go.
When moving to a new living space, one of the tasks on your to-do list most likely includes cutting off your internet subscription.
You might wish to cancel outright if the internet service you enjoyed will not be offered in the area you are moving to. If you have Spectrum, however, your task may become a bit more complicated.
However, if you are moving from one Spectrum-serviced place to another, you can visit our post about moving your Spectrum service.
Although Spectrum touts their no-contract policies, they do have rules for how month-to-month billing is to be applied. As of June 2019, Spectrum stopped offering prorated bills for any account that cancels service before the end of the billing month.
In May 2019, Spectrum customers found the following statement on their bills: “Effective on or after June 23, 2019, and consistent with the Terms and Conditions of Service, Spectrum will no longer provide a pro rata credit for services sold on a monthly basis that are canceled prior to the end of the current billing month.”
This move was executed just months after Spectrum began including non-prorating provisions in their terms of service for all residential services (Internet, TV, Voice) in January 2019.
When a company prorates a bill for you after you have cancelled some sort of subscription, that means that the company will only require you to pay for what you have already used.
For example, if you cancel a monthly subscription on the third day of the month, that company might offer you a revised pro rata bill that only reflects your usage for those first three days and absolves you of the responsibility of paying for the rest of that month. Spectrum no longer offers this service.
This changed policy is still in place as of Spectrum’s Annual Customer Notification for 2020. Under the subtitle for “Monthly Subscription Services,” the following policy states:
“Subject to restrictions under applicable law, if any, and without abrogating the ‘Spectrum Residential Customer Guarantee,’ customer shall be responsible for the full monthly charge (without pro-ration) for those services that are offered on a monthly subscription basis to which the customer has subscribed, regardless of customer’s termination of such monthly service prior to the conclusion of the respective subscription month, and for charges for per program, Pay-Per-View, On Demand, per event or program cable services ordered or per unit or minute usage charges, or roaming used by the customer or other services ordered where charges are based on actual usage or on orders placed during the previous month.”
Spectrum’s rationale for this modified practice is that they hoped that removing pro rata billing would help simplify bills in the eyes of customers.
